Returns and Exchanges Policy
Returns and Exchanges Policy – Mein stylishe
At Mein stylishe , we are committed to providing you with high quality products and excellent customer service. However, we understand that sometimes a product may not meet your expectations or may require an exchange. This Returns and Exchanges Policy explains in detail the procedures we have in place to facilitate returns and exchanges. For any questions or return requests, please contact us via our support email address support@meinstylishe.com
1. General Returns and Exchanges
● If you are not completely satisfied with your purchase, you have 30 days from the date you received your order to request a return or exchange. After this time, unfortunately we will not be able to accept your request.
● Returned or exchanged items must be in their original condition, unworn, unwashed and with the original tags attached.
2. Returns and Exchanges Procedure
To initiate a return or exchange, follow these steps:
- Contact us by email at support@meinstylishe.com specifying your order number, the item(s) you wish to return or exchange, and the reason for this request.
- Our customer service team will review your request and provide you with the necessary return or exchange instructions, including the return address.
- Carefully package the item you are returning, making sure to include the invoice or a document showing the order number.
- Ship the item to the address we provide you. You are responsible for return shipping costs, unless the product is defective or we made an error.
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Once we receive the returned item, our team will review its condition. If the item meets our return criteria, we will process a refund or exchange.
3. Refunds
● Refunds will be issued within 2 days of receipt of the returned item. The refund will be issued via the same payment method used for the original purchase.
● Original shipping costs will not be refunded unless the product is defective or our error.
4. Defective Products or Order Errors
If you receive a defective product or we have made an error in your order, please contact us immediately at support@meinstylishe.com . We will cover the return shipping costs and arrange a prompt refund or exchange.
5. Contact Us
If you have any questions or concerns regarding our returns and exchanges policy, or if you need assistance returning an item, please do not hesitate to contact us at the following email address: support@meinstylishe.com
Our customer service team is here to help.
At Mein Stylishe , we strive to ensure your satisfaction at every stage of your shopping experience. We appreciate your trust in our brand and we are committed to resolving any issues quickly and efficiently, while providing you with exceptional quality products.